Fake Bill Gates Can’t Buy WinXP from Dell
I’m looking to get a computer for my parents, and we’re pretty stiff on them not getting Vista for the reason’s below. When I was looking at all Dell’s site, I couldn’t find any options that didn’t include Vista. So I joined their CSR chat, and this is what followed.
CSR: Welcome to Dell’s Inspiron Sales Chat! I hope you are doing well and thank you for waiting. My name is Derwin. I will be your personal sales agent, please provide your phone number and e-mail address where I can contact you in case we get disconnected. How may I help you with your purchase today?
Me: I’m looking at one of the Inspiron 1525 packages and I was wondering whether I could get it with Windows XP instead of Vista
CSR: Hi <my name… no I did not type Fake Bill Gates>.
CSR: Dell has followed suite with the industry and we no longer offer XP. I personally use and enjoy Vista though. What concerns do you have with it?
Me: The computer is for my parents and they have some older, yet perfectly good peripherals that Vista doesn’t have drivers for.
Me: My dad’s job also uses some custom software which just crashes on Vista. In fact, they just got new computers a month ago or so, and they were adamant in getting XP instead of Vista
Me: Or is there a way to get the laptop without having to pay for Vista and I can install XP on it?
CSR: I understand. however Dell systems has vista on there systems [sic]
CSR: you can downgraded vista to xp though.
Me: Right, but if we’re not using it, we shouldn’t be paying for it. Does Dell offer refunds for unused Vista licenses?
CSR: No. i apologize for that.
Me: Thank you for your time then.
And that’s about it. Not only did his punctuation and proper capitalization go out the window, he used “there” instead of “their” but he should have said “our” (and his name is Derwin). It’s pretty clear that Dell has been skimping on customer service.
Apparently, Dell won’t let consumers buy !OS laptops to evade the Microsoft Tax, and they won’t let people get XP even if their software isn’t compatible. Good thing for me though. That means they have to buy my software and up my stock price. Thank you, Dell!
